For Restaurants

Spice level can be a challenge for restaurants, cloud kitchens, takeaway counters, and food businesses. Sometimes customers enjoy the flavour of a dish but feel that the spice level is higher than expected.

The spicy food problem in restaurants

When a customer says the food is too spicy, restaurants may need to remake the dish, offer a replacement, adjust the food manually, or handle a complaint. This can affect time, cost, customer satisfaction, and repeat orders.

A post-cook spice balancing concept

COOL-DOWN is being developed as a post-cook seasoning concept for balancing excess spiciness in prepared food. The idea is to create a simple option that can support spicy-food situations without requiring the entire dish to be remade.

Potential restaurant use cases

• Dine-in customers who ask for milder food.
• Takeaway meals where spice level feels too high.
• Cloud kitchen and delivery orders where the customer cannot adjust the food after receiving it.
• Food businesses interested in early product feedback and pilot testing.

Current status

COOL-DOWN is currently in pre-launch validation. The product is not yet available for commercial supply. Final packaging, claims, specifications, and restaurant-use formats may evolve based on feedback, testing, and compliance requirements.

Restaurants and food businesses interested in early access can join the early access list through our homepage.